Managed Services

Unlock the full potential of Sage People.

Let our Force.com experts handle your system administration, while you focus on the business outcomes that drive your organization forward. We become a valuable member of your team, keeping your Force.com apps aligned with your priorities.

Get managed support → Our Sage People expertise

Consultants supporting an HR team's Sage People system

A dedicated support team

The engagement

A dedicated team, without the headcount.

Your relationship with Sage People continues. We become your first point of contact for questions and errors, supporting you on anything that needs escalation to Sage technical support.

We also elevate your team's own expertise with comprehensive training for Sage People system administrators and HR managers, delivered onsite, in person, or virtually to fit how your workforce operates.

Your Sage People system, expertly kept.

Tell us about your deployment and we will tailor a support package to it.

Book a consultation →

Scope of service

Everything your
deployment needs.

Four pillars of ongoing support, each designed to keep your system healthy and your team confident.

Day-to-Day User Maintenance

Direct, ongoing support for your HR team on your live Sage People system, whenever a question comes up.

Guidance on data entry, reporting, and best practices
Regular working sessions with the right ESi consultant
Dedicated support channel for P1, P2, and P3 items

Periodic Maintenance

We keep your system ready for the annual and periodic events across your Sage People HR lifecycle.

Prepare Sage and launch performance review cycles
Mass uploads for salary, timesheet, and shift data
Manage the Sage upgrade process and testing
Configure absence, leave, and timesheet policies

Roles & Responsibilities

We act as an extension of your HR team and your first point of contact, escalating to Sage only when it is truly needed.

Sage continues CSM services for your HCM strategy
We escalate issues to Sage on your behalf
We implement Sage support team recommendations
Technical items your HR cannot resolve escalate to us

Administrator & HR Manager Training

Hands-on, tailored training that gives your administrators and HR managers full command of Sage People, from foundational concepts to advanced techniques.

Core HCM, recruitment, performance, and benefits
Onsite, in person, or fully virtual delivery
Tailored curriculum for admins and HR managers

ESi FAQ

Common questions.

Straight answers on how our managed services work day to day.

Day-to-day user support, periodic maintenance, and system administration for your Sage People and Force.com environment. We answer questions, resolve issues, prepare the system for events like performance cycles, manage upgrades and testing, and act as an extension of your HR team.

You get a dedicated support channel with prioritised response times for P1, P2, and P3 items, so urgent issues are handled first and nothing gets lost in a queue.

Yes. We manage the upgrade process and testing, and we partner with you on annual and periodic events, from launching performance review cycles to mass data uploads, so the system is ready when your people need it.

Yes. Managed services flex with you. You draw on the specific expertise you need, when you need it, rather than carrying a fixed in-house cost.

No. Your relationship with your platform vendor continues. We become your trusted first point of contact and escalate only what genuinely needs the vendor's involvement.